Open Shifts
Open Shifts allows you to post available shifts to your team and let qualified staff claim them — reducing admin time and giving workers more flexibility.
What Are Open Shifts?
An open shift is a scheduled shift that has not yet been assigned to a specific worker. It appears on a shared board where eligible staff can view it and express interest (or self-assign, depending on your settings).
Open shifts are useful when your regular worker is on leave, you need to cover an unplanned absence, or you want to offer overtime to casual staff first.
Creating an Open Shift
1
Create a shift as normal (Shifts → + New Shift), but leave the Support Worker field blank.
2
Check "Publish to Open Shifts Board". You can set eligibility filters: required certificates, minimum experience, or specific staff groups.
3
Click "Publish". All eligible staff are notified via push notification and email.
Claiming an Open Shift (Staff)
1
Open the Open Shifts section in the mobile app or web portal.
2
Tap/click a shift to see the details — date, time, participant (first name and suburb only for privacy), and required certifications.
3
Click "Claim Shift". Your manager receives a notification to approve.
Approving a Shift Claim (Admin)
1
Go to Shifts → Open Shifts → Claimed. You'll see all pending claims.
2
Click "Approve" next to the staff member you want to assign. The shift is removed from the open board and assigned to them.
3
Declined claimants receive a notification. The shift remains open for other claims if needed.
If you've enabled "Auto-Approve" in Settings → Rostering, the first eligible staff member to claim the shift is assigned automatically — no admin action required.
Self-Assign Mode
Under Settings → Rostering → Open Shifts, you can toggle between:
- Approval Required (default) — Managers review and approve each claim
- Self-Assign — First eligible staff member to claim gets the shift immediately without approval
Use Self-Assign only for experienced teams. Ensure eligibility filters are correctly set so that only appropriately certified workers can self-assign to specialist shifts.