NDIS Claim Files (PRODA)
For Agency Managed participants, you submit claims directly to the NDIA via the PRODA portal using a bulk payment request CSV file. Plannor generates this file automatically from your completed shifts and invoices.
Who this is for: Registered NDIS providers with Agency Managed participants. Self-managed and plan-managed participants are invoiced differently — see Invoices & Billing.
What is PRODA?
PRODA (Provider Digital Access) is the Australian Government's online portal for NDIS providers to submit payment claims. You upload a CSV file containing your claim lines and NDIA transfers the approved amount to your bank within 3 business days.
Generating a Claim File
1
Go to Invoices → NDIS Claims (or Billing → Claim Files) in the sidebar.
2
Click "+ New Claim Batch".
3
Select the date range for this claim (e.g. the past week). All completed, Agency Managed shifts that have not yet been claimed are listed.
4
Review the claim lines. Each line shows:
- NDIS participant number
- Support Item Number and description
- Date of support
- Hours / quantity
- Claim amount
5
Click "Generate CSV". The file is created and downloaded to your computer.
CSV File Format
Plannor generates the file in the exact format required by PRODA. The 15-column CSV includes:
| Column | Content |
|---|---|
| RegistrationNumber | Your NDIS provider registration number |
| NDISNumber | Participant's 9-digit NDIS number |
| SupportsDeliveredFrom | Support start date (YYYY/MM/DD) |
| SupportsDeliveredTo | Support end date (YYYY/MM/DD) |
| SupportNumber | NDIS support item number |
| ClaimReference | Your internal invoice/shift reference |
| Quantity | Hours or units of support |
| Hours | Total hours (for time-based supports) |
| UnitPrice | NDIS price guide rate for this item |
| GSTCode | P1 (GST-free) or P2 (GST applies) — most NDIS supports are P1 |
| AuthorisedBy | Your registered provider name |
| ParticipantApproved | Blank for standard claims |
| InKindFundingProgramCode | Blank for standard claims |
| ClaimType | TRAN (transport), NF2F (non-face-to-face), REPW (report writing), or blank |
| CancellationReason | NSSS/NSDH/NPNCA for cancelled shifts; blank for completed |
Uploading to PRODA
1
Log in to myplace.ndis.gov.au using your PRODA credentials.
2
Navigate to Payment Request → Bulk Upload.
3
Click "Choose File" and select the CSV file you downloaded from Plannor. Click "Upload".
4
PRODA validates the file. Any errors are shown with row numbers. Fix errors in Plannor and regenerate the file.
5
Once accepted, PRODA processes payment within 3 business days. Download the payment confirmation file from PRODA to reconcile against Plannor.
Common PRODA errors:
- Incorrect NDIS participant number — verify against the participant's plan
- Support item not in participant's plan — check the funded support categories
- Date outside plan period — the support date must fall within the participant's active plan period
- Rate exceeds price guide limit — check the current NDIS Price Guide for your state/territory
Marking a Batch as Submitted
After uploading to PRODA, return to Plannor and open the claim batch → click "Mark as Submitted". This prevents the same shifts from being included in future claim batches.
Once PRODA pays, click "Mark as Paid" and enter the payment date. Plannor will update the invoice status of all included shifts to Paid.