Terms of Service

1. Who These Terms Apply To

These Terms apply to all users of the Plannor platform, including company administrators, support workers, and any other roles provided access by a registered NDIS service provider organisation ("Organisation"). The Organisation subscribing to Plannor accepts these Terms on behalf of all users it authorises.

2. The Plannor Platform and Connector

Plannor is a SaaS care-operations platform for NDIS service providers. The Connector is an optional integration that allows authorised Plannor users to access approved platform tools through ChatGPT and other MCP-compatible AI interfaces.

• The Connector uses OAuth 2.1 with PKCE. Each user must individually authorise access from their own Plannor account.
• Tenant context, role, and permitted tools are enforced server-side on every tool call. The AI interface does not control what data you can access.
• ChatGPT MCP tool calls execute Plannor business logic directly and do not consume Gemini AI credits.
• The built-in Plannor chatbot and the ChatGPT Connector are separate products with separate controls and audit trails.

3. Eligibility and Authorised Use

To use Plannor you must:

• Be an employee, contractor, or authorised representative of an Organisation that holds an active Plannor subscription.
• Have been granted a user account and role by your Organisation's administrator.
• Be at least 18 years of age.
• Comply with all applicable Australian laws and your Organisation's internal policies.

4. Acceptable Use

You may use Plannor and the Connector only for lawful, operational purposes within the scope of your role. You must not:

• Attempt to access data belonging to another Organisation or tenant.
• Share your login credentials, API tokens, or OAuth refresh tokens with any unauthorised person.
• Use the platform or Connector to scrape, harvest, or systematically extract data beyond what is needed for normal operational tasks.
• Attempt to bypass tenant isolation, role restrictions, audit logging, rate limiting, or any other security control.
• Use AI-generated outputs as a substitute for professional medical, clinical, legal, or financial advice without independent human review.
• Engage in any activity that violates the NDIS Code of Conduct, the Privacy Act 1988 (Cth), or any other applicable law or regulation.

5. AI Output Disclaimer

Plannor and the Connector use AI systems (including Google Gemini and OpenAI's ChatGPT) to assist with operational tasks. AI outputs are generated automatically and may contain errors, omissions, or inaccuracies.

• AI-generated content is not medical, clinical, legal, financial, or compliance advice.
• You are responsible for reviewing and verifying all AI-generated outputs before acting on them, particularly in regulated, high-impact, or safety-critical workflows.
• Plannor does not warrant that AI outputs are accurate, complete, or suitable for any particular purpose.

6. NDIS Compliance Obligations

If you use Plannor to support NDIS services, you and your Organisation are responsible for:

• Complying with the NDIS Act 2013, NDIS (Incident Management and Reportable Incidents) Rules, and the NDIS Code of Conduct.
• Ensuring that participant information accessed through the Connector is used only for the direct delivery or coordination of NDIS supports.
• Reviewing whether the use of AI connectors that transmit participant data to overseas platforms (such as OpenAI) is consistent with your Organisation's privacy obligations and participant consent frameworks.
• Maintaining your own audit and incident records as required by the NDIS Quality and Safeguards Commission.

7. Intellectual Property

All intellectual property in the Plannor platform, Connector, software, documentation, and branding belongs to Plannor or its licensors. Your Organisation retains ownership of the data it inputs into the platform. You grant Plannor a limited licence to process your data solely for the purposes described in these Terms and our Privacy Policy.

8. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms and is incorporated by reference. By using the platform you consent to the data practices described in the Privacy Policy, including the transfer of certain data to overseas AI processing services.

9. Limitation of Liability

To the maximum extent permitted by law:

• Plannor's total liability to you or your Organisation for any claim arising from use of the platform or Connector is limited to the subscription fees paid in the three months preceding the claim.
• Plannor is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or business interruption.
• Nothing in these Terms excludes liability that cannot be excluded by law, including under the Australian Consumer Law.
• You and your Organisation are solely responsible for any decisions made on the basis of AI-generated outputs.

10. Warranty Disclaimer

The platform and Connector are provided "as is" and "as available". To the maximum extent permitted by law, we make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or free of harmful components.

11. Indemnification

You and your Organisation agree to indemnify and hold Plannor harmless from any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from: (a) your use or misuse of the platform or Connector; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) any data you submit to the platform.

12. Termination and Suspension

We may suspend or terminate your access to the platform or Connector if:

• Your Organisation's subscription lapses, is cancelled, or is terminated for non-payment or breach.
• We reasonably believe you are using the platform in violation of these Terms or applicable law.
• We are required to do so by a regulator, court order, or law enforcement authority.
• You may terminate your use of the Connector at any time by revoking the OAuth connection within ChatGPT and requesting account deletion from your Organisation's administrator.

13. Governing Law

These Terms are governed by the laws of Australia and the relevant Australian state or territory in which the Organisation is registered. Any disputes will be subject to the exclusive jurisdiction of Australian courts. Nothing in these Terms limits rights available to you under the Australian Consumer Law.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by updating the "Last updated" date at the top of this page and, where required, by notifying your Organisation's administrator by email. Continued use of the platform after the effective date of any updated Terms constitutes acceptance.

15. Contact

If you have questions about these Terms, please contact: